FAQ

    • Can you add photos or do custom art?
    • How do I choose a font, color or art?
    • Do you provide design proofs to approve before printing?
    • Can I place an order without creating an account?
    • Where is my order confirmation?
    • Why has my order been canceled?
    • How do I cancel my order?
    • Can I make changes to my order?
    • When will my order arrive?
    • What countries do you ship to?
    • How much is shipping?
    • Can I track my order?
    • Can I return or exchange an item?
    • My order has arrived but it’s not as I expected or is Damaged. What can I do?

    Ordering and delivery

    Can you add photos or do custom art?

    Yes! ADD CUSTOM LINE ART, DESIGN OR PHOTO OF YOUR CHOICE TO ANY ORDER if it is not already included. 

    Send us any inspiration images with your preferences in a message and we can create the perfect expression. All order include unlimited edits, so you can be sure to get what you love. Add to any custom order for $15. 
     
    * Check out our Photo Upload Guide *
     

    How do I choose a font, color or art?

    Scroll through the images in the product listing to see all of our numbered charts for FONTS / COLORS / LINE ART / etc...

    Select your choices in the corresponding menu items 👌 If you have a design example, custom color or different font in mind, please send us an example in Email and we can match.

    Do you provide design proofs to approve before printing?

    Of Course! All orders are created to order. Proof are provided via the Email you submit with your order in 2-4 business days. Artwork is then approved or changes are made by you before printing.

    **Please Note, if for any reason we do not hear back from our requests for approval in 15 business days you order will be filled automatically. 

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you would like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.angelcitygalleria.com/register and follow the instructions on-screen.

    Where is my order confirmation?

    Your Order Confirmation Email is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@angelcitygalleria.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    Why has my order been canceled?

    We typically only cancel orders if there has been no response to our requests & Emails, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. Please contact us if you have concerns

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it.  Please contact us straight away on our Contact Page after ordering, via info@angelcitygalleria.com with your Order Number, so we may be able to cancel your order before it’s processed. We are unable to accept returns for Custom Orders. Please reach out to us immediately if you have questions or concerns. 

    Can I make changes to my order?

    We are happy to make an revisions to your order before it has been processed for printing/fulfillment. If approval has been provided and/or the order is already in process an we may not be able to change it. If you have immediate concerns about your order, contact us right away.

    If you need to order a new quantity or an additional product, please contact us or place a new order online =) 

    When will my order arrive?

    Here are our usual processing times not barring special circumstances: 

     

    PROOFS & REVISIONS

    2-4 days depending

     

    SHIPPING & FULFILLMENT TIMES

    After the design is approved...

     

    - US ORDERs - 

    Fulfillment: 3-8 business days

    Shipping: 4-8 business days 

     

    – INTERNATIONAL orders –

    Fulfillment: 3-10 business days

    Shipping: 2-5 weeks 

    Please allow extra time for INTERNATIONAL Order Delivery. Country customs/taxes are not included.

    ** Orders can ship from CA or NC. Any unforeseen Mail Carrier/Covid Delays are outside of our control.

     

    Please Contact Us if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

    What countries do you ship to?

    We ship to most regions worldwide, except for: Middle East, Russia, Ukraine, Belarus, China, North Korea.

    Sometimes orders are routed to international print partners depending on your location and fastest method available. 

    Please note: Customs fees or tariffs are not included in our price. No Shipping is available to 

    How much is shipping?

    We offer FREE Flat Rate Shipping for all orders. We have Express Shipping ($35) available to the US Only,  depending on the item you’ve ordered and the location where it’s being delivered. Please Contact Us to inquire. 

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.

    Check your order status here.

    In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

    Returns

    Can I return or exchange an item?

    Sorry we are unable to accept returns or exchanges on Custom orders.  But not to worry, if you have any concerns with an order, please do contact us immediately and we’ll make it right! 

    If you’re unsure about any font/color/art selections, we provide proofs and revisions with all orders,  so you can be sure to get what you love.  

    If your order is damagaed in shipping: 

    If your print arrives damaged from in any way, please send clear photos of the full piece + damaged area + Order # to:  INFO@ANGELCITYGALLERIA.COM

    Then we can process your reprint and send out as soon as possible.

    My order has arrived but it’s not as I expected or is Damaged. What can I do?

    In the rare event that your order arrives damaged or faulty, please take clear photos of the product + the damaged area,  and email our customer service team at: info@angelcitygalleria.com with the details. We’ll respond within 48 hours. In most cases we will reship your order.